Support Policy

Effective Date: 1/1/2024

Welcome to kurtstockhausen.com. We are committed to providing exceptional customer support to ensure your experience with our products and services is seamless. Please review our support policy outlined below.

1. Support Channels

We offer support through the following channel:

  • Email: For general inquiries, product assistance, or technical support, you can reach us at support@kurtstockhausen.com.

2. Response Time

We strive to respond to all inquiries and support requests in a timely manner. Our typical response time is within 48 hours during regular business hours. However, response times may vary depending on the volume of inquiries received.

3. Scope of Support

Our support team is here to assist you with the following:

  • Answering questions about our products and services.
  • Providing technical assistance and troubleshooting.
  • Offering guidance on product usage and best practices.
  • Addressing any issues or concerns you may encounter.

Please note that while we endeavor to provide comprehensive support, there may be limitations to the assistance we can offer, particularly for third-party products or services not directly related to kurtstockhausen.com.

4. Exclusions

Our support policy does not cover the following:

  • Customization requests beyond the scope of our products or services.
  • Training or education on unrelated topics.
  • Support for issues caused by unauthorized modifications or misuse of our products or services.

6. Contact Us

If you require assistance or have any questions regarding our support policy, please don’t hesitate to contact us at support@kurtstockhausen.com. Our dedicated support team is here to help you every step of the way.